Terms & Conditions
These are our General Terms & Conditions. For any other info please visit the links below.
BOOKINGS
For your booking to be fully confirmed, you will need to agree to the Terms & Conditions. All offers, menus and pricing are subject to change, this includes all bookings made in advance. Please aim to arrive at least 10 minutes before your booking time. We only hold tables for 10 minutes after the booking time; if you have not arrived or called to let us know you’re running late, we reserve the right to release your table.
To secure your booking, credit card details will be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking confirmation or emailing/calling the restaurant direct with your booking details.
For some bookings a deposit may be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking (please note this doesn't apply to Christmas bookings, which must be cancelled with at least 14 days' notice). A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party. All bookings are considered provisional until Las Iguanas has received full payment of the deposit. Full payment of your deposit is considered acceptance of our full terms and conditions. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill.
Where pre-orders are required, the lead booker will receive an email to complete these orders, prior to your arrival. To guarantee your menu choices for food or drinks please pre-order as soon as possible. All pre-orders must be submitted a least 72 hours from the date of your booking.
Bottomless Brunch
Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 25 in our restaurants. Due to the nature of these packages we are unable to accommodate under 18’s in the party, even for soft drinks, other than in exceptional circumstances. We may need to change, re-price or withdraw these menus from time-to-time due to seasonal or local events. The draught beer depends on availability & may be substituted at any time. Bottomless Brunch is not available on big event days at The O2, Wembley, Resorts World or Cardiff Mill Lane restaurants. Not available at Las Iguanas Center Parcs or on delivery. Photography used is indicative & may not show the current menu dishes & drinks.
Bottomless Brunch bookings are 2-hour slots which start at the time of your booking. Your slot will not be extended for late arrivals. Bottomless Brunch is available for pre-booking only & available times may vary by restaurant location. Main Courses are to be chosen from the set menu &additional food items ordered will be charged as extras. The cocktails, mocktails, beer, bubbles & spirits are only available during this time. We will only top up drinks that are finished at our discretion. All members of the party must be ordering from the Bottomless Brunch menu. Alcohol-Free option is available with soft drinks & mocktails at a reduced price - if you or a member of your party will not be drinking alcohol please let us know when you book or on arrival to ensure you benefit from the reduced pricing. Any unfinished drinks can be enjoyed in the bar once your table slot is over if there is an available table although we cannot guarantee this. Price is per person & drinks cannot be shared. We reserve the right to change or withdraw this package at any time.
Boozy Brunch bookings are 90-minute slots which start at the time of your booking & include 5 drinks, a starter (a smaller version of our à la carte starters) & a main course from the set menu. Your slot will not be extended for late arrivals. Boozy Brunch is available for pre-booking only & available times may vary by restaurant location. All members of the party must be ordering from the Boozy Brunch menu. Alcohol-Free option is available with soft drinks & mocktails at a reduced price - if you or a member of your party will not be drinking alcohol please let us know when you book or on arrival to ensure you benefit from the reduced pricing. Alcohol may not be taken off the premises due to licensing restrictions, but any unfinished drinks can be enjoyed in the bar once your table slot is over if there is an available table although we cannot guarantee this. Price is per person. We reserve the right to change or withdraw this package at any time.
Competitions
Each competition will also have its own specific terms and conditions around how to enter, what the opening/closing dates are, what the competition winner’s prize will be etc. You should always read these general terms together with any specific terms. If any specific terms conflict with these general terms, the specific terms will take precedence. By entering any competition(s) run by The Big Table you are accepting that you will be legally bound by these general terms and any applicable specific terms. We may change these general terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page.
Only one entry per household is permitted, multiple entries will be disqualified unless stated.
The Big Table Group employees and family members of any company associated with the competition are not eligible to enter.
Persons under 18 years of age may only enter with the written permission of a parent or legal guardian.
Unless otherwise stated in the specific terms, winners will be the first eligible entries, drawn at random, after the closing date
By entering the competition, you confirm that all information submitted by you is true, current and complete. The Big Table reserves the right to verify the eligibility of all entrants.
Any personal data relating to entrants will not be disclosed to a third party except as is strictly necessary for the purpose of administering the competition. Please see our Privacy Policy for full details of our commitment to your data security.
The winners will be contacted within 28 days of the draw closing date. If no response, we will select another winner.
We reserve the right to withdraw or vary the specific terms of the competition (acting reasonably, when required to do so) including replacing the stated prizes with prizes that we consider to be of broadly equivalent value.
No alternative prize or cash in lieu will be offered and the prize is non-transferable.
The Big Table reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules.
In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
The Big Table will not be liable if a prize does not reach a prize-winner for any reason outside of their control or if a prize is damaged during delivery.
The Big Table reserves the right to cancel or amend the competition in the event of unforeseen circumstances or circumstances outside its reasonable control.
Winners may be requested to take part in promotional activity and The Big Table reserves the right to use the names and addresses of winners in any publicity both in paper and online, with consent.
The Big Table reserves the right to re-draw an alternative winner and re-allocate the prize, if after a period of 28 days, the original winner has not responded to a request for postal details to ship the winners’ prize.
We will only process your data in accordance with the https://bigtablegroup.com/privacy-policy
There are currently no ongoing partnership competitions.
If a competition is a purely run on any of our brand social media channels the following additional terms apply:
In respect of each prize draw, the number of overall winners, and prize details, are as described in the relevant social media post.
Competitions can be run on any social media pages including but not limited to Facebook, Twitter, TikTok & Instagram.
The winner(s) will be selected at random from all entries which fulfil the stated entry requirements eg. sharing, liking, following, commenting, submitting a photograph / video or use of a stipulated hashtag, unless otherwise stated in the special terms.
Winners will be announced on our social channels including publishing the name of the winner.
No bulk, software-generated, automatic, or third-party entries shall be accepted. If a false name is used, that entry will be disqualified.
If a competition requires entrants to submit a photograph and/or video clip to enter or participate in a competition the following terms also apply:
the entrant warrants that they are the person in the photograph or video and/or they have prior consent from all persons in the photograph or video to submit it as part of their entry;
entrants agree that we have the right to publish and communicate to the public the photographs in any media without restriction or limitation throughout the world and not only for the purposes of the competition;
entrants acknowledge that we may edit the photographs or video at our sole discretion;
entrants agree that we have the right to use names, likenesses and other personal information submitted in conjunction with the photograph or video;
entrants agree not to bring any actions, suits, claims and demands against us in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their photograph or video.
You may register through the website to join our email list. In doing so you agree to receive periodic emails to your registered address from Las Iguanas until you choose to unsubscribe or your email address becomes inactive or is cancelled. Data is securely held in accordance with Las Iguanas’ privacy policy and registration with the Information Commissioner’s Office as a Data Controller. Offers and vouchers circulated by Las Iguanas to mailing list members are at the discretion of Las Iguanas and any abuse of an account, multiple accounts or other means to acquire multiple discounts or vouchers may lead to your account being suspended or terminated. Vouchers and offers received via Las Iguanas mailing list should be presented to a member of staff before ordering unless stated in the terms and conditions of that offer. Please note offers and discounts are not valid at Las Iguanas Center Parcs or on delivery. Birthday treat vouchers will be sent out 7 days before your birthday, can be used to claim one free meal only and are valid for 14 days. You will only receive one voucher every 12 months.
Offer validity: Offer available to redeem from 2nd July 2025 - 31st July 2025, excluding Saturdays. Offer entitles you to 1 FREE Main Meal from the A La Carte Menu for the graduate, excludes; Ribeye Steak, Steak Fajitas, Mixed Fajitas and Ribs. Graduate must show results & purchase a drink to claim offer. Must pre-book to claim this offer. This promotion can be used maximum 2 times per table. This offer cannot be used in conjunction with any other promotion, discount, or set menu, including Bottomless Brunch, or Cantina Club. Available for dine in only.
Site exclusions: This offer is not valid at Las Iguanas restaurants in Centre Parcs locations. Offer may not be valid at the following restaurants on event days: O2, Wembley, Resorts World, Cardiff Mill Lane & Brindley Place so please call ahead to confirm.
General terms: Please let your server know at the point of ordering you would like to redeem this offer and remind them when you are ready to pay. Any additional upgrades will be charged separately. All offers are subject to availability. This offer is processed at the discretion of our restaurant manager and team, we reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.
A valid voucher entitles you to one free upgrade on your Bottomless Brunch. One voucher can be redeemed per table. Must include purchase of at least two Bottomless Brunches. Voucher expires 30 days after receipt of this email. Not valid with any other offer, discount, app perk, set menu, Lunch Menu, Cantina Club or Evening Eats. No cash value. We reserve the right to amend or withdraw this offer at any time. Not available on click and collect or delivery. Not valid at Las Iguanas Centre Parcs. Offer may not be valid at the following restaurants on event days: O2, Wembley, Resorts World, Cardiff Mill Lane & Brindley Place so please call ahead to confirm. All offers are subject to availability, we reserve the right to vary or end this offer at our discretion.
A valid voucher entitles you to one free Student Bottomless Brunch. One voucher can be redeemed per table. Must include purchase of at least one full price Student Bottomless Brunch. Voucher expires 30 days after receipt of this email. Not valid with any other offer, discount, app perk, set menu, Lunch Menu, Cantina Club or Evening Eats. No cash value. We reserve the right to amend or withdraw this offer at any time. Not available on click and collect or delivery. Not valid at Las Iguanas Centre Parcs and Royal Festival Hall. Offer may not be valid at the following restaurants on event days: O2, Wembley, Resorts World, Cardiff Mill Lane & Brindley Place so please call ahead to confirm. All offers are subject to availability, we reserve the right to vary or end this offer at our discretion.
App
The My Iguanas App requires a smartphone or other mobile devices running either the iOS or Android operating systems and, you need to download the My Iguanas App and to access the latest features, you will need Internet access. You may only use the My Iguanas App for your own domestic, private and non-commercial use. You are responsible for making all arrangements necessary for you to have access to My Iguanas App. You are also responsible for ensuring that all persons who access the My Iguanas App through your internet connection are aware of these Terms and that they comply with them. The My Iguanas App is made available free of charge. We do not guarantee that the My Iguanas App, or any content on it, will always be available or be uninterrupted and we may suspend, withdraw, discontinue, or change any aspect without notice. We will not be liable to you if for any reason My Iguanas App is unavailable at any time or for any period.
You can become a Member by downloading the My Iguanas App and successfully completing the registration process. You must be an individual over the age of 18 and a resident of the United Kingdom in order to be eligible to become a Member, and access Latin Perks. No corporate or business use or participation is permitted. Those employed by The Big Table Group Limited may be excluded from any aspect of this Latin Perks at any time at our discretion. You can terminate your Membership at any time online on the My Iguanas App. On termination any and all benefits accrued will be lost. We can terminate your Membership at any time if we reasonably suspect that you may be acting fraudulently, criminally or in breach of these terms. We may terminate or suspend inactive accounts.You will be able to manage your Perks on our Website and/or our My Iguanas App, including being able to update your personal information (including adding or amending your date of birth) and changing your communication preferences. You are also able to let us know a bit more about yourself and when you visit us so we can send you Latin Perks most suitable to you. Please note you can also the manage the frequency of notifications on your mobile device by disabling the notification option on your phone settings.
Our Perks are based on perks, not points. Members get a range of benefits and new perks each month based on how frequently you visit our restaurants. Perks may include a discount on your bill and vouchers for use in our restaurants (all “Reward(s)”). We give these out based on how often you visit us. To collect Perks you need to simply scan your My Iguanas App or login via the Website and present this prior to paying for your order, ensuring you activate the offers you would like to redeem. You will receive offers and promotions personalised to you. Inclusions and exclusions will apply to each individual offer and promotion so please make sure you check them carefully. The Perks we offer may change from time to change and they are subject to availability and if necessary, they may be substituted by us.
Members will receive a maximum of one birthday reward a year. Each Member represents that they will not fraudulently change their date of birth on the Website or the My Iguanas App. Perks have no cash value. Latin Perks can only be earned, held and redeemed as set out in these Terms. Any Latin Perks obtained or used otherwise than in accordance with these Terms will be invalid and cannot be redeemed. Perks are personal to you and cannot be combined with Perks earned by another Member and redeemed together. To redeem a Reward in our restaurant, you will need to scan the My Iguanas App, activate the Reward you’d like to use and state that you would like to redeem your Reward to your server. Only one registered Member can use a Reward on a table. They will be able to share the visit with other Members on the table so they can also ‘check-in’ and ensure they get their Reward for their next visit. In the event our restaurants are fully booked on the day of your visit, or we are unable to host you due to any other circumstances such as hosting an event or media days then we reserve the right to reject the use of any Reward on that occasion or offer you an alternative should we deem it appropriate.
Perks cannot be: -
(i) used more than once;
(ii) used in conjunction with any discount or privilege card whether issued by us or by any third party.
You may delete the My Iguanas App at any time. If you wish to cancel your Perks altogether, you can do so via our My Iguanas App and/ or our Website. If you cancel your Membership, you will lose the right to redeem any Perks that are unused at the time of cancellation. If you cancel your Membership, you may choose to re-join the Membership. When restarting your Membership, your previous Perks will not continue to your new Membership. If you are in breach of these Terms and/or if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to use of our My Iguanas App or if you supply false or misleading information to us, we may:
(i) forfeit all Perks given to you;
(ii) suspend your right account so that you are unable to redeem Perks; and/or
(iii) terminate your Membership of our Perks.
Expired Perks cannot be redeemed or reinstated to the My Iguanas App.
Click & Collect is a service that allows Members to pre-order and pay for selected food and drinks from delivery restaurants and pick up their order at the relevant participating restaurant (""Click & Collect"") for takeaway. You will be able to use the Click & Collect service by selecting the ‘Takeaway’ option on the My Iguanas App. Please note that we will provide an estimated time when your order will be ready for collection and if your order is not collected within 15 minutes of the specified collection time, it will be disposed of, and you will not receive a refund. In order to be able to use Click & Collect you must:
(i) be at least 18 years of age;
(ii) follow the instructions to choose the items you want to order from a participating restaurant; and
(iii) follow the instructions on the ‘Order’ section to input your credit/debit card details (please note that we do not currently accept non-UK credit/debit cards or American Express).
Once you have placed your order simply make yourself known to a member of staff at the collection point in the relevant participating restaurant. You will be given the food/drink that you have pre-ordered. We will use your name, order number and email to help identify your order. You do not have a right to cancel any order made through Click & Collect under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once you have confirmed your order, your credit/debit card details will be processed by a third-party transactional supplier in accordance with the relevant Data Protection laws. If you want to request a refund for an item that you have paid for using Click & Collect then please contact our Customer Services team who shall determine whether you are entitled to a refund.
Details on allergens and nutritional information are also available on our menus. It is each individual’s sole responsibility, or in the case of minors their legal guardians and/or adult responsible for them when using our service, to check for any allergens prior to ordering from us. We cannot be held liable for any harm resulting from your failure to check this. Please note that we cannot guarantee the absence of any allergen in the Products. As the Products are prepared using shared equipment in a busy environment, some Products may not be suitable for those with severe allergies.
The prices for the Products are set out on the Menu from time to time and are inclusive of VAT. You will be able to pay by using the payment methods set out in the Order process (the "Payment Methods"). We do not currently accept non-UK credit/debit cards or American Express). You confirm that the Payment Method which is being used is yours, or that you have the authorisation of the account holder to use it. If your payment is not authorised, your Order will not be sent through to the relevant participating outlet or fulfilled.
If you need to change any of the personal details you provided when you registered, you can do this either on the Website or the My Iguanas App; or by contacting [email protected]
If someone else accesses your My Iguanas App in breach of any of Terms, you may lose any Latin Perks you have earned. You should immediately report any fraudulent or unauthorised use of your My Iguanas App to Customer Services, by email to [email protected] someone makes unauthorised use of your My Iguanas App we may, at our sole discretion re-credit any Perks redeemed without your consent to the My Iguanas App. Circumstances in which we may determine, in our sole discretion, that we will not transfer and/or re-instate Latin Perks include where we reasonably believe that the notified incident has been caused by your breach of these Terms or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your Membership.
Complaints regarding any element of your Latin Perks should be sent via email to [email protected]
Perks earned using your My Iguanas App are not covered by any compensation scheme.
For the purpose of these Terms, "Appstore Provider" means the provider of the app store through which you have downloaded the My Iguanas App (for example, Apple is the Appstore Provider if you have downloaded the My Iguanas App from the Apple App Store, Google is the Appstore Provider if you have downloaded the My Iguanas App from Google Play, etc). Please note in order to download the My Iguanas App you must also review and agree to any other terms and conditions imposed by the Appstore Provider from which you have downloaded the My Iguanas App. You acknowledge and agree that the Appstore Provider has no obligation to provide any maintenance or support in respect of the My Iguanas App. You acknowledge and agree that the Appstore Provider shall not be responsible for addressing any claims that you might have relating to the My Iguanas App, including (without limitation): product liability claims; any claim that the My Iguanas App fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection or similar legislation. In the event that a third-party claims that the My Iguanas App infringes its intellectual property rights, we (and not the Appstore Provider) shall be solely responsible for the investigation, defence, settlement and discharge of such claim the My Iguanas App and the content on it is provided for general information purposes only. It is not intended to amount to advice (medical or otherwise) on which you should rely. If the Appstore Provider is Apple, you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries to the Terms. Upon your acceptance of the Terms, Apple will have the right to enforce the Terms against you as a third-party beneficiary.
We are committed to maintaining the security of your personal information in accordance with the requirements of relevant data protection laws. Our privacy-policy will apply whenever you provide us with personal information.
We shall not be held liable for any loss or damage to you resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, we will not be liable to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way. Nothing in these terms will affect or reduce your statutory rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
We may make minor changes to these Terms. Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your Membership. If you do not wish to continue using the My Iguanas App or be a part of our Latin Perks following the changes to the Terms, you can cancel your agreement to these Terms by cancelling your Membership. For any significant changes to these Terms that will materially impact you or if we choose to discontinue the Latin Perks, we shall provide you with reasonable notice.
We may transfer the benefit of these Terms to any other company within our corporate group. If we assign the benefit of this Terms, your rights will not be affected.
These Terms are governed by English law. This means that any dispute or claim arising out of or in connection with these Terms and/or the Latin Perks (including non-contractual disputes or claims), will be governed by the laws of England and Wales.
Online Shop
This offer is available all day, every day from Monday 2nd November until Monday 30th November. This offer entitles you to 20% extra value on gift cards from 2nd November until 26th November.
Offer restrictions: Gift cards are valid for 18 months from the date of purchase. Lost cards will only be replaced if they have been registered at shop.iguanas.co.uk/register. Gift cards are non-refundable and all purchases are final. Alcohol is only available to guests aged 18 years and over, and the gift card is not accepted as proof of age, so valid ID may be required. Management reserves the right to refuse. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
Offer redemption: The gift card value can be used towards the full or part balance at any Las Iguanas restaurant. Booking is not required but is recommended.
General Terms: Please let your server know at the point of ordering you would like to redeem this offer and remind them when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount unless stated above. No cash value. Not valid on delivery or any excluded sites listed above, takeaway, click & collect or airports. If participation in the offer requires us to process your personal data, it will be processed strictly for the purpose specified and in accordance with our Privacy Policy. Any additional upgrades will be charged separately. Only original voucher codes must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in United Kingdom.
Please note that our products are only available in the United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site. If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective. These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.
1.1 We will sell and you will purchase products subject to our terms and conditions of business set out below. This contract comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
1.2 By placing an order for goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods. We request the right to request written proof of your age before we agree to accept an order.
1.3 We shall endeavour to ensure that all items shown are accurately represented. There may however be slight variations from time to time which you agree to accept providing the variations are not substantial.
1.4 The goods (excluding food items) are warranted free from defects in material and workmanship for three months from delivery. This warranty does not include defects arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer. If the goods supplied to you develop a defect under warranty please email us at the address given above.
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where applicable.
2.2 All prices are exclusive of delivery and packaging, unless otherwise stated. Details of our UK delivery charges are set out at checkout.
2.3 Prices are correct at the time of order and relate to Internet purchases only. All prices are subject to change without notice. All orders for products are subject to availability and we reserve the right to decline to supply an individual or other organisation.
2.4 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price on the website is incorrect we will contact you with the correct price and ask you if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil any order which was advertised at an incorrect price. Should you choose to decline to order at the correct price we will refund your payment in accordance with paragraph 9 below.
Payment must be made in pounds Sterling only by any method specified on the website.
The title of the goods does not pass to the customer until the full payment has been made by the customer, and received by us, and the goods delivered.
The risk in the products will pass to the customer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchasers property or to any other third party or property.
6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. However delivery will be made as soon as possible once your order has been accepted and in any event within 30 days.
6.2 All products are sent by postal service or courier of our choice. Deliveries may need to be signed for upon receipt. Deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.
6.3 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.
You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and ¬t for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.
You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.
9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, in its original, unopened packaging and in a re-saleable condition.
9.2 If you decide to return your purchase to us, please ensure that you request a proof of posting. Please note that except in cases where rejection or cancellation is due to a defect of discrepancy in the order, delivery charge and return postage will not be refunded.
9.3 You will receive a full refund of the purchase price referred to in paragraph 2.2 above which will be credited to you via the same method of payment of the original purchase. Faulty or damaged products must be returned before the refund can be issued.
9.4 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you with the original purchase price and delivery charge.
Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom
Terms and conditions apply. Vouchers are non-refundable and valid for 24 months from the date of issue. Please note that these vouchers can only be redeemed in our restaurants and no change can be given on unused funds.