Terms & Conditions

This website is provided by The Big Table Group Limited, trading as Las Iguanas of Elsley House, 24/30 Great Titchfield Street, London, W1W 8BF.

Please read the terms and conditions of use carefully. By accessing the website you agree to the terms and conditions of use. We may change the terms and conditions of use from time to time which you can review by checking back on the website. You will be deemed to agree to any changes in the terms and conditions of use by continuing to use the website.

Information provided at www.iguanas.co.uk is correct to the best of our knowledge however Las Iguanas cannot be held responsible for changes to offer times and dates, events and menu items.

For your booking to be fully confirmed, you will need to agree to the Terms & Conditions.

All offers, menus and pricing are subject to change, this includes all bookings made in advance.

To secure your booking, credit card details will be requested. No charge will be made in advance but if you don't honour or don't cancel your booking, a charge of £5 per person will be applied. We ask that you give us as much notice of a cancellation or change in numbers as possible, and at least 12 hours. You can cancel by using the link in your booking confirmation or emailing/calling the restaurant direct with your booking details.

For some bookings a deposit may be required to secure your table. A full refund will be given for cancellations made more than 48 hours ahead of your booking (please note this doesn't apply to Christmas bookings, which must be cancelled with at least 14 days' notice). A refund cannot be given for diners who don’t show up. Unfortunately, due to a high demand for tables your booking will be cancelled if the full deposit hasn't been paid 24 hours prior to the reservation. Please note that if members of your party do not show up on the night their deposit will be kept in full and not redeemed against the final bill. Different deposit arrangements may be in place for group bookings or bookings via a third party.

Las Iguanas reserve the right to cancel your booking at any time. All items will be presented on a single bill. All prices include VAT. We reserve the right to adjust our pricing according to any changes in the rate of VAT and new menu pricing. We may need to change or withdraw this menu from time to time due to local events. Please note we will require your table back 2 hours from your booking time.

An optional service charge may be added to your bill.

We will protect breastfeeding mothers who wish to participate in any of our offers. Please contact the individual restaurant prior to your arrival so we can support you with reasonable adjustments where possible.

To guarantee your menu choices for food or drinks please pre-order as soon as possible.

All pre-orders must be submitted a least 72 hours from the date of your booking.

Las Iguanas accept no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – for example if someone makes a false representation of ownership of property. In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required. While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Las Iguanas will not return the property to that person unless they provide these details. Las Iguanas will not mail or courier any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage. All items sent at owner's risk.

The contents of this site are protected by copyright however you may print off, link to or quote content for non-commercial use providing you do not remove any copyright and proprietary notices. Content for commercial use must be cleared by Las Iguanas. Please contact [email protected].

You may register through the website to join our email list. In doing so you agree to receive periodic emails to your registered address from Las Iguanas until you choose to unsubscribe or your email address becomes inactive or is cancelled. Data is securely held in accordance with Las Iguanas’ privacy policy and registration with the Information Commissioner’s Office as a Data Controller. Offers and vouchers circulated by Las Iguanas to mailing list members are at the discretion of Las Iguanas and any abuse of an account, multiple accounts or other means to acquire multiple discounts or vouchers may lead to your account being suspended or terminated.

Vouchers and offers received via Las Iguanas mailing list should be presented to a member of staff before ordering unless stated in the terms and conditions of that offer. Please note offers and discounts are not valid at Las Iguanas Center Parcs or on delivery.

Birthday treat vouchers will be sent out 7 days before your birthday, can be used to claim one free meal only and are valid for 14 days. You will only receive one voucher every 12 months.

Online booking is provided by bookatable.com who will provide an email confirmation of time, date and location of your booking. It is your responsibility to check these details and cancel your booking through the instructions included if you are unable to attend. Tables will be held for no longer than 10 minutes from the booked time unless agreed otherwise. We may not be able to accommodate additional diners in excess of the booked number of diners. Booking information is held in accordance with our privacy policy.

Your statutory customer rights are not affected. For all enquiries please contact [email protected], or write to Las Iguanas Shop, Iguanas Holdings Limited, 5 Westfield Park, Bristol BS6 6LT.

Registered in England No. 12631102. Registered Office Lower Ground Floor, Elsley House, 24-30 Great Titchfield Street, London W1W 8BF. VAT No: GB 356692657

1: Sale and Purchase.

1.1 We will sell and you will purchase products subject to our terms and conditions of business set out below. This contract comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

1.2 By placing an order for goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods. We request the right to request written proof of your age before we agree to accept an order.

1.3 We shall endeavour to ensure that all items shown are accurately represented. There may however be slight variations from time to time which you agree to accept providing the variations are not substantial.

1.4 The goods (excluding food items) are warranted free from defects in material and workmanship for three months from delivery. This warranty does not include defects arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer. If the goods supplied to you develop a defect under warranty please email us at the address given above.

2: Price.

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT where applicable.

2.2 All prices are exclusive of delivery and packaging, unless otherwise stated. Details of our UK delivery charges are set out at checkout.

2.3 Prices are correct at the time of order and relate to Internet purchases only. All prices are subject to change without notice. All orders for products are subject to availability and we reserve the right to decline to supply an individual or other organisation.

2.4 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price on the website is incorrect we will contact you with the correct price and ask you if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil any order which was advertised at an incorrect price. Should you choose to decline to order at the correct price we will refund your payment in accordance with paragraph 9 below.

3: Payment.

Payment must be made in pounds Sterling only by any method specified on the website.

4: Passing of Property.

The title of the goods does not pass to the customer until the full payment has been made by the customer, and received by us, and the goods delivered.

5: Passing of Risk.

The risk in the products will pass to the customer on delivery, as set out in paragraph 6.3 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchasers property or to any other third party or property.

6: Delivery.

6.1 Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. However delivery will be made as soon as possible once your order has been accepted and in any event within 30 days.

6.2 All products are sent by postal service or courier of our choice. Deliveries may need to be signed for upon receipt. Deliveries will only be made to the address of the person who is the holder of the credit or debit card used to purchase the products.

6.3 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise.

7: Acceptance.

You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and ¬t for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel.

You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.

9: Returns Procedure.

9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, in its original, unopened packaging and in a re-saleable condition.

9.2 If you decide to return your purchase to us, please ensure that you request a proof of posting. Please note that except in cases where rejection or cancellation is due to a defect of discrepancy in the order, delivery charge and return postage will not be refunded.

9.3 You will receive a full refund of the purchase price referred to in paragraph 2.2 above which will be credited to you via the same method of payment of the original purchase. Faulty or damaged products must be returned before the refund can be issued.

9.4 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you with the original purchase price and delivery charge.

10: General.

10.1 Please note that our products are only available in the United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

11: Governing Law.

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom

12: Vouchers

Terms and conditions apply. Vouchers are non-refundable and valid for 24 months from the date of issue. Please note that these vouchers can only be redeemed in our restaurants and no change can be given on unused funds.

These terms and conditions ("Terms"), together with our privacy policy https://www.iguanas.co.uk/privacy-policy ("Privacy Policy") apply to your membership of our reward scheme, “Latin Perks”, which you will be able to access through our “My Iguanas App” or on our website https://www.iguanas.co.uk (“Website”).

These Terms set out the basis on which the Latin Perks and the My Iguanas App are brought to you by The Big Table Group Limited, trading as Las Iguanas, a company incorporated in England with company number 12631102 whose registered office is at Lower Ground Floor, Elsley House, 24/30 Great Titchfield Street, London, England, W1W 8BF ("we", "us" or “our”).

Your use of the My Iguanas App and or membership of Latin Perks will constitute confirmation that you have read and agreed to these Terms. You must therefore please read carefully and if there is anything you do not understand, please contact our Customer Services at [email protected].

The My Iguanas App

The My Iguanas App requires a smartphone or other mobile devices running either the iOS or Android operating systems and, you need to download the My Iguanas App and to access the latest features, you will need Internet access.

You may only use the My Iguanas App for your own domestic, private and non-commercial use. You are responsible for making all arrangements necessary for you to have access to My Iguanas App. You are also responsible for ensuring that all persons who access the My Iguanas App through your internet connection are aware of these Terms and that they comply with them.

The My Iguanas App is made available free of charge. We do not guarantee that the My Iguanas App, or any content on it, will always be available or be uninterrupted and we may suspend, withdraw, discontinue, or change any aspect without notice. We will not be liable to you if for any reason My Iguanas App is unavailable at any time or for any period.

Eligibility for becoming a Member of Latin Perks, what it means and managing your Membership

You can become a Member by downloading the My Iguanas App and successfully completing the registration process. You must be an individual over the age of 18 and a resident of the United Kingdom in order to be eligible to become a Member, and access Latin Perks. No corporate or business use or participation is permitted. Those employed by The Big Table Group Limited may be excluded from any aspect of this Latin Perks at any time at our discretion.

You can terminate your Membership at any time online on the My Iguanas App. On termination any and all benefits accrued will be lost. We can terminate your Membership at any time if we reasonably suspect that you may be acting fraudulently, criminally or in breach of these terms. We may terminate or suspend inactive accounts.

About our Perks

Our Perks are based on perks, not points. Members get a range of benefits and new perks each month based on how frequently you visit our restaurants. Perks may include a discount on your bill and vouchers for use in our restaurants (all “Reward(s)”. We give these out based on how often you visit us.

To collect Perks you need to simply scan your My Iguanas App or login via the Website and present this prior to paying for your order, ensuring you activate the offers you would like to redeem.

You will receive offers and promotions personalised to you. Inclusions and exclusions will apply to each individual offer and promotion so please make sure you check them carefully.

The Perks we offer may change from time to change and they are subject to availability and if necessary, they may be substituted by us.
Members will receive a maximum of one birthday reward a year. Each Member represents that they will not fraudulently change their date of birth on the Website or the My Iguanas App.

Managing your Membership

You will be able to manage your Perks on our Website and/or our My Iguanas App, including being able to update your personal information (including adding or amending your date of birth) and changing your communication preferences. You are also able to let us know a bit more about yourself and when you visit us so we can send you Latin Perks most suitable to you. Please note you can also the manage the frequency of notifications on your mobile device by disabling the notification option on your phone settings.

Redeeming Perks

You can check the Perks you have available to you at any time by logging into the My Iguanas App or our Website.
Perks have no cash value. Latin Perks can only be earned, held and redeemed as set out in these Terms. Any Latin Perks obtained or used otherwise than in accordance with these Terms will be invalid and cannot be redeemed.

Perks are personal to you and cannot be combined with Perks earned by another Member and redeemed together.

To redeem a Reward in our restaurant, you will need to scan the My Iguanas App, activate the Reward you’d like to use and state that you would like to redeem your Reward to your server. Only one registered Member can use a Reward on a table. They will be able to share the visit with other Members on the table so they can also ‘check-in’ and ensure they get their Reward for their next visit.

In the event our restaurants are fully booked on the day of your visit, or we are unable to host you due to any other circumstances such as hosting an event or media days then we reserve the right to reject the use of any Reward on that occasion or offer you an alternative should we deem it appropriate.

Perks cannot be: -
(i) used more than once;
(ii) used in conjunction with any discount or privilege card whether issued by us or by any third party.

Expiry and Cancellation

You may delete the My Iguanas App at any time. If you wish to cancel your Perks altogether, you can do so via our My Iguanas App and/ or our Website. If you cancel your Membership, you will lose the right to redeem any Perks that are unused at the time of cancellation.

If you cancel your Membership, you may choose to re-join the Membership. When restarting your Membership, your previous Perks will not continue to your new Membership.

If you are in breach of these Terms and/or if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to use of our My Iguanas App or if you supply false or misleading information to us, we may:

(i) forfeit all Perks given to you;
(ii) suspend your right account so that you are unable to redeem Perks; and/or
(iii) terminate your Membership of our Perks.

Expired Perks cannot be redeemed or reinstated to the My Iguanas App.

Click & Collect

Click & Collect is a service that allows Members to pre-order and pay for selected food and drinks from www.iguanas.co.uk/delivery restaurants and pick up their order at the relevant participating restaurant ("Click & Collect") for takeaway. You will be able to use the Click & Collect service by selecting the ‘Takeaway’ option on the My Iguanas App.

Please note that we will provide an estimated time when your order will be ready for collection and if your order is not collected within 15 minutes of the specified collection time, it will be disposed of, and you will not receive a refund.

In order to be able to use Click & Collect you must:
(i) be at least 18 years of age;
(ii) follow the instructions to choose the items you want to order from a participating restaurant; and
(iii) follow the instructions on the ‘Order’ section to input your credit/debit card details (please note that we do not currently accept non-UK credit/debit cards or American Express).

Once you have placed your order simply make yourself known to a member of staff at the collection point in the relevant participating restaurant. You will be given the food/drink that you have pre-ordered. We will use your name, order number and email to help identify your order.

You do not have a right to cancel any order made through Click & Collect under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Once you have confirmed your order, your credit/debit card details will be processed by a third-party transactional supplier in accordance with the relevant Data Protection laws.

If you want to request a refund for an item that you have paid for using Click & Collect then please contact our Customer Services team who shall determine whether you are entitled to a refund.

Allergens

Details on allergens and nutritional information are also available on our menus which can be found at www.iguanas.co.uk/menu. It is each individual’s sole responsibility, or in the case of minors their legal guardians and/or adult responsible for them when using our service, to check for any allergens prior to ordering from us. We cannot be held liable for any harm resulting from your failure to check this. Please note that we cannot guarantee the absence of any allergen in the Products. As the Products are prepared using shared equipment in a busy environment, some Products may not be suitable for those with severe allergies.

Payment

The prices for the Products are set out on the Menu from time to time and are inclusive of VAT. You will be able to pay by using the payment methods set out in the Order process (the "Payment Methods"). We do not currently accept non-UK credit/debit cards or American Express). You confirm that the Payment Method which is being used is yours, or that you have the authorisation of the account holder to use it. If your payment is not authorised, your Order will not be sent through to the relevant participating outlet or fulfilled.

Changes to your details

If you need to change any of the personal details you provided when you registered, you can do this either on the Website or the My Iguanas App; or by contacting [email protected]

Unauthorised access to your account

If someone else accesses your My Iguanas App in breach of any of Terms, you may lose any Latin Perks you have earned. You should immediately report any fraudulent or unauthorised use of your My Iguanas App to Customer Services, by email to [email protected].

If someone makes unauthorised use of your My Iguanas App we may, at our sole discretion re-credit any Perks redeemed without your consent to the My Iguanas App. Circumstances in which we may determine, in our sole discretion, that we will not transfer and/or re-instate Latin Perks include where we reasonably believe that the notified incident has been caused by your breach of these Terms or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your Membership.

Complaints procedure

Complaints regarding any element of your Latin Perks should be sent via email to [email protected]

Compensation

Perks earned using your My Iguanas App are not covered by any compensation scheme.

Appstore Provider

For the purpose of these Terms, "Appstore Provider" means the provider of the app store through which you have downloaded the My Iguanas App (for example, Apple is the Appstore Provider if you have downloaded the My Iguanas App from the Apple App Store, Google is the Appstore Provider if you have downloaded the My Iguanas App from Google Play, etc). Please note in order to download the My Iguanas App you must also review and agree to any other terms and conditions imposed by the Appstore Provider from which you have downloaded the My Iguanas App. You acknowledge and agree that the Appstore Provider has no obligation to provide any maintenance or support in respect of the My Iguanas App. You acknowledge and agree that the Appstore Provider shall not be responsible for addressing any claims that you might have relating to the My Iguanas App, including (without limitation): product liability claims; any claim that the My Iguanas App fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection or similar legislation. In the event that a third-party claims that the My Iguanas App infringes its intellectual property rights, we (and not the Appstore Provider) shall be solely responsible for the investigation, defence, settlement and discharge of such claim the My Iguanas App and the content on it is provided for general information purposes only. It is not intended to amount to advice (medical or otherwise) on which you should rely. If the Appstore Provider is Apple, you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries to the Terms. Upon your acceptance of the Terms, Apple will have the right to enforce the Terms against you as a third-party beneficiary.

Intellectual Property

We are the owner or licensee of all intellectual property rights in our My Iguanas App, our Website and its content, the Las Iguanas name and mark and Latin Perks product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms.

No part of our My Iguanas App, including, without limitation, the text, designs, graphics, photographs and images contained in them, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.

Any communications or materials you send to us through the Websites or My Iguanas App by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Websites or My Iguanas App to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products. You grant us a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any User Generated Content in any format, including in our services and products for any purpose including in relation to the promotion of our services and products.

We grant to you a non-transferable, non-exclusive, revocable licence to use our My Iguanas App on your mobile devices provided that you comply with these Terms and the documents referred to in it. We reserve all other rights.

Data protection and privacy

We are committed to maintaining the security of your personal information in accordance with the requirements of relevant data protection laws. Our www.iguanas.co.uk/privacy-policy will apply whenever you provide us with personal information.

Liability

We shall not be held liable for any loss or damage to you resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, we will not be liable to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way.

Nothing in these terms will affect or reduce your statutory rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

Variation

We may make minor changes to these Terms. Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your Membership. If you do not wish to continue using the My Iguanas App or be a part of our Latin Perks following the changes to the Terms, you can cancel your agreement to these Terms by cancelling your Membership. For any significant changes to these Terms that will materially impact you or if we choose to discontinue the Latin Perks, we shall provide you with reasonable notice.

Assignment

We may transfer the benefit of these Terms to any other company within our corporate group. If we assign the benefit of this Terms, your rights will not be affected.

Governing law

These Terms are governed by English law. This means that any dispute or claim arising out of or in connection with these Terms and/or the Latin Perks (including non-contractual disputes or claims), will be governed by the laws of England and Wales.